C&C Labs News Wire

— Monday, May 7, 2007 —

Posted By: Mike at 9:46:00 AM ET

EA RTS Servers Back Online

EA Community Manager Aaron "APOC" Kaufman reports that the C&C 3, Generals, and BFME servers for online multiplayer matches are back up and running.  You can read his post in the Official Forums here.

Yesterday late morning we had a very unfortunate outage that required our development team and EA tech assistance to fix together. Admittetedly a Sunday is likely the worst possible day for such an outage to occur when most of us are away from the office or off e- mail.

That said, the problem that was occurring had to do with patch text server being temporarily inaccessible. Our RTS games rely on a number of servers, one of which has to do with the correct patch revision number for all titles. NO, that does not mean a new patch is available, it just has to do with the overall back-end process that you never see when you connect online :o)

I wanted to give a brief technical explanation for those interested. We fixed this immedietly this morning and will ensure that in the event of an emergency such as this, we are on standby. Most often our 24/7 tech support is able to handle a server issue withour assistance, that was not the case this time. Our EA tech service was monitoring the situation as expected, it just took some added help from us to close the issue.

Sincere apologies for the server breakdown, lesson learned, and we will make sure this does not happen again for an extended period of time. Sorry about this guys.